Episode Thumbnail
Episode 108  |  27:13 min

Christine Itwaru (Pendo) Why Product Ops is Key to Product Led Success

Episode 108  |  27:13 min  |  09.02.2020

Christine Itwaru (Pendo) Why Product Ops is Key to Product Led Success

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This is a podcast episode titled, Christine Itwaru (Pendo) Why Product Ops is Key to Product Led Success . The summary for this episode is: In this episode we hear from Christine Itwaru, the Director of Product Ops at Pendo. Today she unpacks the role of Product Ops and how it came into popularity, when, why and how to incorporate a Product Ops role into your team, and Christine’s prediction of where the Product Ops movement and community will be 5 years from now. All of that and more on this episode of BUILD.
Takeaway 1 | 00:28 MIN
Why Pendo created a product operations team
Takeaway 2 | 01:18 MIN
How Pendo utilizes their product ops team
Takeaway 3 | 00:14 MIN
Christine's advice for product-led success
Takeaway 4 | 00:11 MIN
The first step in starting a product ops team
Takeaway 5 | 00:27 MIN
Does every software company need product ops?
Takeaway 6 | 00:31 MIN
Why product operations won't replace product managers
Takeaway 7 | 01:18 MIN
When do you know it's time to add product ops?
Takeaway 8 | 03:26 MIN
How to recruit the best people for a product ops role
In this episode we hear from Christine Itwaru, the Director of Product Ops at Pendo. Today she unpacks the role of Product Ops and how it came into popularity, when, why and how to incorporate a Product Ops role into your team, and Christine’s prediction of where the Product Ops movement and community will be 5 years from now. All of that and more on this episode of BUILD.
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Chrstine Itwaru
Director of Product Ops at Pendo
Previously to her work at Pendo, she has managed and grew product teams by utilizing her belief that shared experience and shared knowledge within teams and across an organization ultimately drive growth and products that make an impact. Christine’s love for data-driven product management and her deep connection to customers led her to Pendo, a product experience platform that helps product teams create software customers love. She now leads a new team at Pendo responsible for empowering product teams, collaborating across orgs, creating scale, and ultimately freeing up PMs to deliver value to customers.

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