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Episode 29  |  21:51 min

How Typeform Leveraged Customer Success to Scale to Over 3M Users

Episode 29  |  21:51 min  |  10.17.2018

How Typeform Leveraged Customer Success to Scale to Over 3M Users

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This is a podcast episode titled, How Typeform Leveraged Customer Success to Scale to Over 3M Users. The summary for this episode is: <p>Typeform leaders knew it was important to invest in customer success during the early stages of the business. David Apple, VP of CS, breaks down the team structure that has helped scale the business to over 3M users. Learn where to draw the line when it comes to segmenting customers who warrant a dedicated CS resource vs. purely self-service experience and the leading indicators associated with the success of the team. For more content like this, be sure to subscribe to our newsletter at openviewpartners.com/newsletter.</p>

Typeform leaders knew it was important to invest in customer success during the early stages of the business. David Apple, VP of CS, breaks down the team structure that has helped scale the business to over 3M users. Learn where to draw the line when it comes to segmenting customers who warrant a dedicated CS resource vs. purely self-service experience and the leading indicators associated with the success of the team. For more content like this, be sure to subscribe to our newsletter at openviewpartners.com/newsletter.

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