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Episode 51  |  34:35 min

How Dropbox Scaled with Customer Success as Their Secret Weapon

Episode 51  |  34:35 min  |  03.27.2019

How Dropbox Scaled with Customer Success as Their Secret Weapon

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This is a podcast episode titled, How Dropbox Scaled with Customer Success as Their Secret Weapon. The summary for this episode is: <p>Customer success has come to mean a lot more than just churn prevention. As Head of CS at Dropbox, Lisa Ashcraft is constantly thinking about continuous improvement and what success looks like for her team. Learn about the importance of pattern matching to remove friction, the metric that matters most for her team and some of her proudest moments. At the end of the day, it's all about becoming a trusted advisor to users and educating them on using the product in new ways to get the most out of it.</p>

Customer success has come to mean a lot more than just churn prevention. As Head of CS at Dropbox, Lisa Ashcraft is constantly thinking about continuous improvement and what success looks like for her team. Learn about the importance of pattern matching to remove friction, the metric that matters most for her team and some of her proudest moments. At the end of the day, it's all about becoming a trusted advisor to users and educating them on using the product in new ways to get the most out of it.

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