Hubert Palan (Productboard): Going Beyond User Research

This is a podcast episode titled, Hubert Palan (Productboard): Going Beyond User Research. The summary for this episode is: <p>The key to customer centricity is empathy. But where does empathy come from? Actual knowledge of your customer, their pain and their goals. Everyone on your team shares responsibility in developing this knowledge. But most companies delegate this to user research, annual surveys or maybe the founder’s gut. It’s not enough.&nbsp;</p>