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Krista Anderson-Copperman (Board Director): When To Add Customer Success Managers
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This is a podcast episode titled, Krista Anderson-Copperman (Board Director): When To Add Customer Success Managers . The summary for this episode is: <p><span style="color: rgb(0, 0, 0); background-color: transparent;">Krista Anderson-Copperman has led two customer support teams through successful IPOs, first at Salesforce and then at Okta. At both companies, she was instrumental in building the SaaS playbook for customer success. Tune in and find out what Krista has to say about that and her time as Board Director at Drift and Advisor at Gainsight.</span></p>
Key Takeaways
Krista's journey from Salesforce to Okta
01:45 MIN
What it was like to be at Salesforce at the beginning of the subscription economy
01:40 MIN
The first Customer Success Managers
02:13 MIN
Companies should add Customer Success Managers before they think
01:33 MIN
Leading teams at Okta
02:29 MIN
The role of company culture
03:14 MIN
How to get internal buy in
01:46 MIN
Leading Salesforce and Okta through their IPOs
04:20 MIN
Why you should conduct customer and employee sentiment surveys
01:56 MIN
Is the customer always right?
02:23 MIN
Advising Gainsight and Drift on product messaging
02:10 MIN
Saying yes to a board seat
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00:55 MIN
How to advance in your career
02:09 MIN
Favorite source of content
01:30 MIN
Best piece of advice
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01:04 MIN